Return and Refund Policy
Thank you for shopping with Eco Ceylon. We are committed to providing you with high-quality eco-friendly products. If your order arrives damaged, we are here to help.
1. Eligibility for Replacements & Refunds We offer item replacements or refunds exclusively for products that have been damaged during transit.
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Timeframe: You must submit your request within 3 days of the product being delivered to you.
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Condition: We do not offer returns or refunds for a “change of mind.” Claims are only processed for damaged goods.
2. How to Submit a Request To initiate a replacement or refund request, please contact us directly through WhatsApp:
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WhatsApp Number: 071 238 6047
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What to Include: In your message, please provide your order details along with a clear, high-quality photograph or video showing the exact damage to the product.
3. Verification Process Once we receive your WhatsApp message, our team will review the visual confirmation of the damage.
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In most cases, a clear photograph or video is sufficient to verify the claim.
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In certain situations, we may require the physical product to be returned to us for inspection before a resolution is finalized. If necessary, we will provide specific return instructions via WhatsApp.
4. Resolution: Replacement or Refund
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Replacement: Once the damage is verified, we will dispatch a brand-new replacement of the item to your original delivery address.
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Refund: If the product cannot be replaced (for example, if it is out of stock), we will issue a full refund for the exact amount you paid.